Chat Support Job Noida for freshers in eClerx, hiring Chat Support Executive Inbound US Chat Process for Sales & Upselling in Noida.
This role is ideal for graduates with strong written communication skills and the ability to handle customer queries via chat, upsell products, and meet sales targets. Great career opportunity in customer support and sales.
The role combines customer service and sales, requiring candidates to resolve queries, provide product details, and upsell/cross-sell services. Freshers and experienced professionals (0–3 years) with excellent English.
| HCL Fresher Walk in Drive Noida (24 September – 26 September) |
Contents
eClerx Company Overview
eClerx Services Ltd. is a global provider of business process management, automation, and analytics solutions. Headquartered in Mumbai, India, with operations across the US, UK, and Asia, eClerx supports Fortune 500 clients in financial services, retail, media, and technology sectors. Known for innovation and expertise in data-driven solutions, eClerx offers employees a dynamic environment to grow their careers.
Info Edge Fresher Job Noida (Walk in Drive Noida)
Apply for Chat Support Job Noida – eClerx
| Field | Details |
|---|---|
| Job Title | Chat Support Executive – Inbound US Chat Process (Sales & Upselling) |
| Company Name | eClerx |
| Job Location | Noida |
| Job Type | Full Time, Permanent |
| Job Category | Industry: BPM / BPO Department: Customer Success, Service & Operations Role Category: Non-Voice Role: Email/Chat Support Executive |
| Qualifications | Any Graduate (B.A, BBA, B.Com, etc. preferred) |
| Skills Required | Chat Support, Written Communication, Sales & Upselling, Customer Service, Non-Voice Process, CRM Systems |
| Experience | 0–3 Years |
| Salary | Not Disclosed |
| Openings | 1 |
| Applicants | 100+ |
| How To Apply | Direct Apply |
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Chat Support Job Noida Job Description
Key Responsibilities:
- Handle inbound customer chats professionally and courteously.
- Understand customer needs and provide accurate product/service information.
- Upsell and cross-sell relevant products and services.
- Manage customer concerns and objections empathetically to close sales.
- Maintain detailed CRM records of all interactions.
- Consistently meet or exceed sales and service targets.
- Stay updated with product knowledge, promotions, and industry best practices.
Requirements:
- Strong written English communication skills.
- Prior experience in customer support, sales, or chat process preferred.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and adaptability in a fast-paced environment.
- Willingness to work in rotational shifts including evenings, weekends, and holidays.
- Basic knowledge of CRM tools and computer applications.
Perks & Benefits
- Opportunity to work with a global BPM leader – eClerx.
- Skill development in sales, upselling, and customer engagement.
- Exposure to international processes (US clients).
- Fast-paced, growth-oriented work environment.
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