Customer Service Executive work from home job in OYO, Hiring office located in Delhi (NCR). This career opportunity at OYO for Guest/Customer Experience.
This is a remote role available for candidates who have having 1-6 years of experience also an opportunity to join one of the world’s leading travel & hospitality brand where you’ll get fresh challenges, global exposure, and career growth await.
OYO Company Overview
OYO is one of the world’s largest hospitality and travel technology companies, operating in over 80 countries. With a strong digital first approach, OYO provides affordable and trusted stays for millions of travelers. The company is on a mission to change the way people experience travel by offering standardized, tech-driven, and customer-first services.
Contents
Apply for OYO Customer Service Executive
| Field | Details |
|---|---|
| Job Title | Guest/Customer Experience Executive |
| Company Name | OYO |
| Job Location | Remote (Hiring office in Delhi/NCR) |
| Job Type (Full-time, Part-time, Contract) | Full Time, Permanent |
| Job Category | Industry: Travel & Tourism Department: Customer Success, Service & Operations Role Category: Voice/Blended |
| Qualifications | UG: Any Graduate |
| Skills Required | Customer Experience, International Process, Blended Process, US/UK/AU Process, Communication Skills |
| Experience | 1 – 6 Years |
| Benefits | Global exposure, Growth opportunities, Work with a leading hospitality brand |
| Salary | Not Disclosed |
| Application Deadline | Ongoing (Apply Soon) |
| Job Description | Deliver prompt guest communication via calls, emails, and chat. Handle guest requests, complaints, and escalations. Coordinate with internal teams for seamless operations. Maintain guest records and achieve performance targets (CSAT, response times). |
| Responsibilities | Guest communication, Special request handling, Issue resolution, Check-in/out support, Coordination with operations, Accurate record keeping, Process improvements |
| Contact Information | https://www.naukri.com/ |
| How To Apply | DIRECT APPLY |
Customer Service Remote Job – FIS
OYO Customer Service Executive Job Description
Key Responsibilities:
- Provide prompt, friendly, and efficient communication to guests (phone, email, chat).
- Handle inquiries, special requests, and complaints with empathy and professionalism.
- Monitor guest arrivals/departures ensuring smooth operations.
- Collaborate with housekeeping, maintenance, and operations for quick resolutions.
- Escalate urgent issues and ensure timely follow-ups.
- Assist guests with check-in/out and property access.
- Maintain accurate guest records and case updates.
- Contribute to internal knowledge bases and process improvement.
- Achieve KPIs such as CSAT and response time benchmarks.
Preferred Candidate Profile:
- 2+ years in customer support, hospitality, or related roles.
- Excellent written and spoken English communication skills.
- Ability to multitask, handle pressure, and remain calm in challenging situations.
Perks and Benefits
- Remote work flexibility.
- Opportunity to work with a global hospitality brand.
- Career advancement opportunities in Travel & Tourism.
- Exposure to international processes (US, UK, AU).
OYO Company Headquarters Address
Building No. 1, Sector 28, DLF Cyber City, Gurugram, Haryana, India