Customer Service Remote Job – FIS. FIS is hiring for Customer Service Executive role in the BPO sector. Exciting opportunity for candidates with strong communication skills to handle inbound voice support and grow in customer success operations.
As a Customer Service Executive at FIS, you will be the first point of contact for inbound customer queries. The role involves troubleshooting, resolving issues, escalating technical cases when needed, and ensuring customer satisfaction. This is a full-time, permanent opportunity with career growth prospects.
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Contents
FIS Company Overview
FIS (Fidelity Information Services) is a global leader in financial technology and services. With a strong presence worldwide, FIS provides innovative solutions and excellent customer support, making it a great place for professionals to build their career in customer success and service operations.
Apply Customer Service Remote Job
| Field | Details |
|---|---|
| Job Title | Customer Service Executive |
| Company Name | FIS (Fidelity Information Services) |
| Job Location | Not Specified (Pan India Opportunities Likely) |
| Job Type (Full-time, Part-time, Contract) | Full Time, Permanent |
| Job Category | Industry: BPM / BPO Department: Customer Success, Service & Operations Role Category: Voice / Blended |
| Qualifications | High School Diploma / GED (Graduation Not Required) |
| Skills Required | Excellent English Communication (Verbal & Written), Customer Handling Skills, Inbound Voice Process, Computer Navigation |
| Experience | Freshers & Experienced Both Can Apply |
| Benefits | Competitive Salary, Training, Professional Development, Career Growth |
| Salary | Not Disclosed (Competitive as per industry standards) |
| Application Deadline | Not Mentioned (Apply ASAP) |
| Job Description | Handle inbound calls, resolve customer queries, escalate issues when required, maintain quality standards, and ensure accurate customer records. |
| Responsibilities | – Provide customer support via inbound calls – Troubleshoot and resolve customer problems – Escalate unresolved queries to Product Support team – Update and maintain customer records – Meet quality and performance standards |
| Contact Information | accommodations@fisglobal.com |
| How To Apply | Interested candidates can apply via FIS Careers portal or official hiring channels. |
Customer Service Remote Job Description
Requirements:
- High school diploma or GED
- Strong verbal and written communication skills
- Excellent customer service and problem-solving ability
- Basic computer operation & navigation skills
- Ability to work independently and in a team environment
- Knowledge of company’s products/services (preferred)
Perks and Benefits:
- Competitive salary and benefits package
- Work with a global leader in financial technology
- Broad spectrum of professional learning & career development
- Mentorship and on-the-job training
- Stable full-time employment with growth potential
Company Address
FIS Global Business Solutions India Pvt. Ltd.
(Exact address varies by location – commonly in major IT hubs like Pune, Gurgaon, Bangalore, Chennai)
Contact Details
📧 Careers Portal: FIS Official Careers
📧 Contact: accommodations@fisglobal.com