EXL Chat Process Hiring for Fresher candidates who want to work in a professional, process driven, and fast growing global organization.
If you’re looking to start or grow your career in customer service without voice calling, EXL is hiring for the role of Executive Back-End / Non-Voice (Email Support) in Noida.
In this role, you will handle customer email queries, respond accurately, and support backend operations with strong attention to detail and communication skills.
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About Company
EXL is a leading global operations management and analytics company. With a strong presence in digital solutions, customer operations, data analytics, and automation, EXL works with Fortune 500 clients across industries.
The company is known for its professional work environment, skill development, and excellent career growth opportunities in customer operations and back end processes.
Working at EXL means being part of a global service team with exposure to structured processes, training, and long-term professional development.
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Apply for EXL Chat Process Hiring for Freshers
| Field | Details |
|---|---|
| Job Title | Executive – Back-End / Non-Voice (Email Support) |
| Company Name | EXL |
| Job Location | Noida |
| Job Type | Full-Time |
| Job Category | Customer Service / Non-Voice |
| Qualifications | Any Graduate / Any Postgraduate |
| Experience Required | 0–2 Years |
| Salary | Not Disclosed |
| Openings | 1 |
| Work Mode | On-site / work from office |
| Role Type | Non-Voice Email Support |
| How to Apply | Apply Online |
| Contact Information | Not Provided |
EXL Chat Process Job Description
- Read and understand customer emails thoroughly before taking action.
- Respond to client queries professionally through email support.
- Maintain accuracy and clarity while writing responses.
- Work in coordination with team members to ensure smooth operations.
- Follow process guidelines and maintain quality standards.
- Be flexible to work in different shifts whenever required.
- Handle backend tasks and maintain records as per instructions.
- Ensure excellent customer service through written communication.
- Maintain attention to detail for each email interaction.
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Eligibility Criteria, Salary & Benefits
| Eligibility Criteria | Salary & Benefits |
|---|---|
| Any Graduate / Postgraduate | Salary: Not Disclosed |
| 0–2 years of experience | Stable Full-Time Job |
| Good reading & writing skills | Professional work environment |
| Ability to work in different shifts | Skill development & training |
| Strong attention to detail | Growth in customer service domain |
| Excellent written communication | Long-term career opportunities |
Interview Details & Documents
| Interview Details | Documents Required |
|---|---|
| Date: As per company schedule | Updated Resume |
| Time: Will be informed by HR | Govt. ID Proof (Aadhaar/PAN) |
| Venue: 8th Floor Wing – B, Building B1, IT/ITES SEZ of M/s Golden Tower Infratech Private Limited, Plot 08, Sector 144. Noida, Uttar Pradesh, 201306 | Educational Certificates |
| Mode: On-site interview | Passport-size photographs |
Why Join EXL
EXL offers a great environment for candidates who want to build a career in customer service without voice calling. The email process gives you exposure to written communication, backend operations, and global client handling.
With structured training and process driven work, you can grow into senior associate, quality analyst, or team lead roles in customer operations.
Career Insight
A non-voice backend role at EXL is a strong starting point if you prefer email-based communication over calls. You will learn how to handle customer queries professionally, improve written communication, and manage customer service workflows.
Over time, you can grow into roles like Quality Analyst, SME, Team Lead, or shift into analytics, MIS, or process management roles based on your performance.
Disclaimer / Note
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Source: EXL | naukri.com
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