HCL Customer Support Job Noida Exciting opportunity at HCLTech for freshers as Customer Support Representative (Voice Process) in Noida, New Delhi, and Delhi NCR. Apply now to kickstart your career in customer service with one of the leading global IT service companies.
This role is ideal for fresh graduates and undergraduates looking to build a career in customer service and support operations. Candidates will handle inbound calls, resolve customer queries, and ensure high-quality service delivery.
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HCLTech Company Overview
HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. With its extensive global network and expertise across industries, HCL is recognized for delivering innovative IT and BPO solutions. The company emphasizes growth, inclusivity, and employee development, making it a preferred choice for freshers and professionals alike.
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Apply for HCL Customer Support Job Noida
| Job Title | Customer Support Representative – Non-Tech (Voice Process) |
|---|---|
| Company Name | HCLTech |
| Job Location | Noida, New Delhi, Delhi / NCR |
| Job Type | Full Time, Permanent |
| Job Category | Industry: BPM / BPO Department: Customer Success, Service & Operations Role Category: Customer Success |
| Qualifications | Undergraduate / Graduate (Except B.Tech, M.Tech, BCA, MCA, Law Graduates) |
| Skills Required | Excellent communication skills (verbal & written), Inbound calling, Voice support, Customer service, International BPO exposure |
| Experience Required | Freshers (0 years) |
| Salary | ₹50,000 – ₹3 LPA |
| Openings | 50+ |
| How to Apply | Direct Apply |
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HCL Customer Support Job Description
Responsibilities:
- Handle inbound customer queries as per call flow procedures.
- Resolve customer issues while adhering to quality and service standards.
- Provide first call resolution and escalate issues when required.
- Maintain logs including complaint trackers, escalation records, and updates.
- Follow strict data security protocols for handling sensitive customer information.
- Participate in training, feedback sessions, and motivational activities.
Requirements:
- Fresh graduates/undergraduates from any stream (except B.Tech, M.Tech, BCA, MCA, and Law).
- Strong communication skills with a professional telephone manner.
- Customer-focused attitude with empathy and problem-solving skills.
- Ability to work in inbound voice process environments.
- Flexible to work in rotational shifts.
Perks and Benefits:
- Opportunity to work with one of India’s top IT service companies.
- Exposure to international inbound calling processes.
- Structured training and professional growth opportunities.
- Supportive work culture and employee engagement activities.
- Competitive salary package up to ₹3 LPA.