Lenskart Customer Support Job Noida Lenskart is hiring Customer Support Executives in Noida Graduates with strong communication and problem-solving skills can apply. Handle customer queries via calls, email, or chat, and be part of one of India’s fastest-growing eyewear brands.
Lenskart is looking for passionate and customer-focused Customer Support Executives to join its Noida team. The role involves interacting with customers, resolving queries, and ensuring a seamless experience for every user.
If you enjoy helping people and want to grow your career in customer support within a reputed brand, this opportunity is perfect for you.
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Lenskart Company Overview
Lenskart is India’s leading omnichannel eyewear brand, revolutionizing how people buy glasses and contact lenses. With a strong online presence and 2000+ retail stores, Lenskart combines technology and customer care to deliver top-notch eyewear solutions.
The company’s mission is to make eyewear accessible, affordable, and fashionable for everyone.
Apply for Lenskart Customer Support Job Noida
| Job Title | Customer Support Executive |
|---|---|
| Company Name | Lenskart Pvt. Ltd. |
| Job Location | Noida, Uttar Pradesh |
| Job Type | Full Time |
| Job Category | Industry: BPM / BPO Department: Customer Success, Service & Operations Role Category: Voice / Blended Employment Type: Permanent |
| Qualifications | UG: Any Graduate |
| Skills Required | Customer Support, Inbound Process, Email Handling, Voice Support, Problem Solving, Customer Satisfaction, Communication Skills |
| Experience Required | 0 – 4 years |
| Salary | Not Disclosed |
| Openings | 1 |
| Posted On | Few hours ago |
| Work Mode | Work from Office |
| Training | 20 days paid training in Gurgaon |
| Shift Timing | 9 AM – 10 PM (any 9-hour shift) |
| Week Off | Rotational |
| How to Apply | Direct Apply |
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Lenskart Customer Support Job Description
About the Role:
As a Customer Support Executive, you will be the face of Lenskart, assisting customers over phone, email, and chat. You’ll help resolve queries, manage complaints, and ensure that every customer has a great experience.
Key Responsibilities:
- Interact with customers through calls, emails, and chat.
- Handle inbound calls (70+ calls per day) efficiently and courteously.
- Resolve queries and complaints related to orders, products, or services.
- Escalate unresolved issues to relevant departments.
- Maintain a high level of customer satisfaction through effective communication.
- Follow up with customers to ensure problem resolution.
Preferred Candidate Profile:
- Graduate (mandatory).
- Excellent verbal and written communication skills.
- Comfortable working in a fast-paced environment.
- Willing to travel to Gurgaon for 20 days of paid training.
- Flexible for rotational week offs and day shifts.
- Prior experience in customer service or BPO preferred (not mandatory).
Why Join Lenskart
- Opportunity to work with one of India’s most innovative retail brands.
- Paid training with growth and learning opportunities.
- Dynamic and inclusive work culture.
- Fixed day shifts with rotational week offs.
- Performance-based incentives and rewards.
Lenskart Office Address Gurugram:
Corporate Office: Plot No. 90-91, Sector 44, Gurugram, Haryana – 122003
Job Location: Noida, Uttar Pradesh
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